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Study and Analysis of Total Supply Chain Quality Management and Factors Affecting It


Aftab Khan , IET-Devi Ahilya University, Indore; Dr. Nagendra Sohani, IET-Devi Ahilya University, Indore




A large number of studies have been conducted on quality management and supply chain management area and considering their importance in the organization these number of studies is not surprising. But at the present scenario where the end customer is now more aware of the product price, its specification, and its quality. The challenge for a firm is to meet its customer expectation of which quality being the most important one. That’s why the quality of the product needs to be maintain throughout the supply chain. The present work tries to achieve this goal by introducing the concept of Total Supply Chain Quality Management (TSCQM). Also in many a case it was observed that the product quality that at the manufacturer or at supplier end is quite better than that of the product received at dealers end or at customer end. It has been tried to minimize this difference by the use of TSCQM.A case study has been presented showing the implementation of TSCQM concept. This research work consist of thorough study of case company and this provide the information about the quality management practices of the case company with respect to the supply chain they represent. The case study provides the information regarding the integrated approach of the firm towards the QM and SCM practices implementation. Other than this qualitative survey method is employed here to see current state of Indian industries in Pithampur industrial area with factors effecting it to be found out and shortcomings has been pointed out. The survey has been conducted to see the actual condition of QM and SCM practices, to provide a look on the current state of the quality management practices in their respective supply chain of Indian industries (In this study it is Pithampur Industrial Area) and factors effecting the firms. The survey put light on the governing factors that effects the implementation of SCM and QM practices in the firm. This work will be helpful in deciding the factor for establishing the TSCQM framework in the surveyed firms and also in firms which faces the same problem. Conclusion will be framed on the basis of survey conducted on the small sample in Pithamppur Industrial Area.

Other Details

Paper ID: IJSRDV5I51025
Published in: Volume : 5, Issue : 5
Publication Date: 01/08/2017
Page(s): 997-1000

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