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Effectiveness of Logistics, Distribution and Customer Satisfaction in Courier Company


Sunil Kushwaha , IET DAVV INDORE; Dr. Nagendra Sohani, IET DAVV; Surendra Kumar Chakrawarti, IET DAVV


DTDC, Logistics Service Quality, Customer Satisfaction


This research examines the conceptual model of logistics service quality in DTDC Courier Company in India and Its effect on Customer Satisfaction. The main Objective of research is to provide improvement recommendation to the company for which exploratory study and survey research where conducted. DTDC Courier is the third party logistics service Provider and its main aim is customer satisfaction by providing product at right time. Timeliness should be less which is the time between customer place order and order receipt. In logistics service quality there are seven dimensions, Information quality, Order Procedure, timeliness, order condition, order accuracy, order discrepancy handling, and personal contact quality. In DTDC Courier company transportation there is prepared questionnaires on which survey is conducted. There are several factors which affect the transportation are environmental, human errors, unloading and loading errors, others. According to questionnaire survey human error is mostly occurring.

Other Details

Paper ID: IJSRDV5I51406
Published in: Volume : 5, Issue : 5
Publication Date: 01/08/2017
Page(s): 1832-1834

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