An Empirical Study on usability and Security of E-Commerce Websites

Nowadays the availability of internet has revolutionized the global world immensely. In today’s modern society people uses modern facilities and e-commerce to buy their everyday household products. The major success story of this e-commerce websites lies in building a trustable and honest relationship with its most precious and lovable stakeholders that is the customers and consumer base. One of the key accomplishments of an e-commerce website is in improving and improvising the usability of e-commerce platform by considering user’s preferences. User preferences can be explained as a combinational feeling and attitudes of users for the interface and functional design of the ecommerce platform. This influences user’s decision and behaviour. Considering the users preferences within an e-commerce platform enhances user’s satisfaction and increases user’s loyalty to the platform. The other aspect of installing the faith and trust within the customer is by installing a sense of security and incognito feeling to avoid the fear of online theft and cheat. Besides, the e-Commerce websites are also provided the assurance of safety, security and protections by amending various changes in the IT online market. This factor is also increasing the number of enthusiastic customers in the global arena of online e-Commerce arena. The growing number of customers and other related factors like commerce growth and prosperity seeks proper management of this e-commerce websites. They need to handle the matter more sensitively and seriously and need to fill up every loophole within their system. The e-commerce websites need to improvise and make their security measurements and usability intense. This will not only help their business development but also install cyber ethics and values within the global market of consumerism. Creating a safe and secure software program is a multifaceted and time-consuming procedure that seeks to harbour repeated challenging factors, such as functionality, scalability, clarity, productivity, etc. In this paper, we have focused on various security issues and usability of e-commerce websites. Methods and techniques to integrate security problems in software blueprint have already been constructed. However, there is one vital facet of the design of complex and composite secure systems, which has always been ignored by various well-known e-commerce organizations. Most of the research in e-commerce security program and usability emphasizes on supplying better and improved user interfaces (UIs), but it is evident that usability troubles with secure systems are more than just UIs and requires relevance of various related factors and design methodology .This process cannot function without the participation of people (the customers and consumers).