A Study on Outpatient Satisfaction in One of the Leading Hospitals, Gobichettipalayam |
Author(s): |
| Gokila.D , Dr.N.G.P. Arts and Science College, Coimbatore |
Keywords: |
| Outpatient Satisfaction, Quality, Improvement |
Abstract |
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Out patient satisfaction is one of the main tools to assess and improve the quality of services provided in the health care system. It is an important quality indicator in the health care providing system. The study covers the factors including cost information, staff friendliness, care and attentiveness given by the doctors and nurses, behaviour of the nurses and the reception staff, lab TAT and pharmacy services. The goal of this paper is to investigate the outpatient satisfaction in the chosen hospital. A questionnaire was framed in order to study the satisfaction among the outpatients in the hospital. This study gives an insight to the managers and the employees, the importance of the outpatient satisfaction as a quality improvement tool. The results and findings of this study also provided a way for improvisation. |
Other Details |
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Paper ID: IJSRDV10I30545 Published in: Volume : 10, Issue : 3 Publication Date: 01/06/2022 Page(s): 383-385 |
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