Indian Banks: IT Support & Training |
Author(s): |
| Dr. Munish Sabharwal , KITE Group of Institutions, Meerut INDIA ; Sarika Sharma, Assistant Professor, KITE Group of Institutions, Meerut INDIA; Komal Pundir, Assistant Professor, KITE Group of Institutions, Meerut INDIA |
Keywords: |
| IT Support, IT Training, Onsite Training, Offsite Training, Online Interactive Training, Training on Demand, Hardware Maintenance |
Abstract |
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The main objective of this research paper is to observe as to how the selected Indian Banks provide hardware maintenance and support for their branches. The study also aims to find out whether the selected Indian Banks provide IT Training to its employees and the type of training provided. This was pursued by conducting structured interview of branch heads of the selected 16 scheduled banks of Meerut (U.P.). The researcher with the help of a questionnaire inquired from the branch heads of selected banks and compared the responses with the desired state using GAP Analysis Worksheet. The study indicates that most of the Indian Banks have outsourced hardware maintenance and support. The study also clearly suggests that almost all the Indian Banks provide IT Training to its employees and the nature of the training provided differs from bank to bank. |
Other Details |
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Paper ID: IJSRDV2I2188 Published in: Volume : 2, Issue : 2 Publication Date: 01/05/2014 Page(s): 424-428 |
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