Development of ITSM Attachment Viewer: An Web UI Application

In recent years organizations are switching into more and more automated systems. The main challenge faced by the service providing organization is time constraint. All the request has to be processed and results has to be provided within the specified short span of time. The purpose of the application tool is to implement a platform for extracting the information technology service management (ITSM) attachments from BMC application server and provide those attachments for viewing and downloading over a web user interface (UI). The application tool utilizes operational data store (ODS) model. The ODS data model was designed to integrate the heterogeneous ITSM transaction data and support the direct copy from different data sources to ODS database by extraction, transforming and loading (ETL). There are thousands of ITSM transactions on daily basis, for which the attachments has to be extracted, transformed and loaded.