Implementation & Impact of Total Quality Management on Construction Industries – A Study & Survey of Construction Companies

Today’s construction industry need a system by which quality of construction can be determined. Today the whole world is being very competitive not only in developed countries but also in developing and underdeveloped countries. Indian economy is very fast developing economy in whole world. In India, construction industries are playing vital role to develop India. Now-a-day’s in construction industries, not only big but also small construction companies are very competitive and many companies are trying very hard not only to satisfy their customer’s needs but where possible exceed them. This can only be achieved through cost reduction, improvement in Quality, increased customer satisfaction and a constant effort towards world class organizations. In order for companies to survive and grow in the future, it is essential that they deliver high quality construction and services. Those that can deliver quality are the ones that will prosper in the next upcoming years. In this project a study and survey is done on Construction Company of Bhopal to check their quality of construction and term Total Quality Management (TQM) is suggested and implemented on the same sites and then its impact is noted. By the study and survey it has been observed that quality of construction is increased with the increased rate of customer satisfaction.