A Study of Waiting time of Multiple Server Queuing Model in a Children Hospital

Waiting lines of queue are experienced in our daily activities. Waiting in lines or queues causes inconvenience to customers (patients) and economically loss to firms and organization (hospitals). Customers (patients) wait for minutes, hours to receive medical services- waiting before or during being served. Queuing theory is a mathematical approach to the study of waiting in lines/queues. This paper presents the result of a study that evaluates how to decrease a waiting period before served from the point of view of patients in children hospital Rajkot. How many servers (doctors) added by the hospital management so patients have not to wait in queue and get service immediately. We also suggest that Numbers of servers (doctors) added into the hospital are also cost effective from the hospital management side. We use WINQSB software to measure the performance of queue system analyst for multiple server models.