3PL Service Quality in Courier Industry: Finding New Talent Challenge

Third party logistics (3PL) service provider’s role is increasing the global expansion in the marketplace as the advent of advance of IT technology and growth and importance assumed by supply chain management. Attention to the product delivery process by a third party logistics provider is found to increase the effectiveness of the global industries especially in courier industries. The evaluation of 3PL is considers four factors are control, optimization, record and execution. The courier system can enhance its functionalities if it utilizes the tracking system. The capabilities of information technology assist in enabling the tracking system to perform efficiently. In this study an attempt is made to identify the factors influenced to create the finding new talent as a challenge of the 3PL service providers, so that the service quality can be improved for the courier service provider in third party logistics (3PL).