User-Friendly Dashboard for Automated Testing

Testing is the process of finding defect in software, validating and verifying whether all features are working as intended. Sometimes during the process of testing, the actual and the expected behavior may vary. Testing can be done manually or can be automated. In this paper the concept of automation and its benefits are highlighted and the problem with manual testing is put forth. Test Automation plays a vital role in IT Service Management. Majority of Companies use IT Service Management to increase efficiency. Many companies uses the product “Service-Now� for IT service Management. There are three instance of Service-Now like dev, test, and prod which is used for development, testing and production. Problem, Incident and Change Management is carried out by Service-Now. This product is customized based on requirements to improve workflow efficiency across departments and is made user-friendly by improving the user interface design. During the process of upgradation from one version to another, manual testing is carried out to check the correctness and proper working of the product. To avoid manual testing which consumes a lot of time to verify, test automation is carried out in the proposed work. The automation is carried out with the help of Selenium tool. In the proposed work, dashboard is also created for user interface to run the test cases during upgradation.