Impact of Training and Development on Job Satisfaction and Employee Productivity - An Empirical Study in Hotels of Kolkata

The hotel industry has been significant in the development of economy. It has been a front runner in providing product and services to the tourist. Human resources have been significant in providing the services and creating a “WOW� effect for the organizations. The key ingredient for success and customer satisfaction is incorporating and implementing a proper training and development programs/activities for the employees. Training and Development is a learning course that brings about the attainment of knowledge, concepts, sharpening of skills and enhances the productivity of employees. The study attempts to find out the relationship between training and development, job satisfaction and employee productivity. The researchers have used the quantitative approach of research. The populations for this research are the employees of three hotels (business, boutique and budget hotel) of Kolkata. Non-probability sampling technique (stratified random sampling) has been used in selecting the employees. A sample size is 136 employees have been taken and survey method for collection of data has been employed, by using questionnaires as a tool. The results indicate that there is a positive relation between training and development activities and job satisfaction. The results further indicate that training and development activities help to increase productivity which helps the organization to have competitive edge over others.