Work Dissatisfaction of Nurses and its Impact on Services Provided to Patients

Hospitals play an important role in healthcare of people in the society. They rely more on their professionals than other organizations because they deal with people's life. This paper aimed to assess factors that lead to job dissatisfaction of nurses in Rwandan hospitals. A cross-sectional design was conducted from October 2015 to August 2016. The data was collected by means of 308 questionnaires administered to nurses in five (5) selected hospitals. The Pearson Correlation Coefficient was computed to correlate two or more continuous variables and be informed on their significant relationship. Findings from the study showed that majority (58.8%) of nurses were dissatisfied with their job and factors such as relation with co-workers, recognition and rewards of nurses and physical working conditions were strongly associated with job dissatisfaction of nurses. It has been recommended that hospital managers should plan actions to improve working conditions and nurses' satisfaction.