Crowdsourcing

The aim of this project is to analyze the crowd’s opinions on Telecom Operators and the services they provide. We have used twitter to gather opinions, although some other platform or site could be used. Sentiment analysis and data mining techniques are applied to find out sentiments of people of India on different Telecom companies. In this project, we are tackling the problem of evaluation of data submitted by crowd. Sentiment analysis, a well-known task in Text analysis has been done on Tweets to evaluate and understand people's opinion. The evaluated result has been displayed on the webpage. This webpage has been made using HTML (Hyper Text Markup Language) and PHP (Hypertext Preprocessor). The main goal of such a sentiment analysis is to discover how the customers feel about various companies since the launch of Reliance Jio free data and voice services. Our focus is mainly on the tweets around 31st March, 2017. Millions of Indians became used to free Jio, its free calling and data. From 1st April, 2017, Jio stopped its free 4G data offer and started charging customers depending on Jio plan (with Prime or without). Due to Jio's offer, other telecom companies have also changed their data plans in order to protect their existing customers and revenue per user. The Twitter data that is collected will be classified into three categories: positive, negative or neutral. An analysis will then be performed on the classified data to investigate the count of the audience sample falls into each category.