Infrastructure Characterized Operations in Kerala State RTC

KSRTC is the state owned road transport corporation which is one of the oldest state run public bus transport services in India. The corporation is divided into three zones (South, Central and North) and its headquarters is in Thiruvananthapuram. Even if it has a lot of services and schedules still it remains as non profitable may be due to the poor scheduling, poor passenger satisfactory performances. Infrastructure facilities like bus stops, terminals and commercial buildings directly relate to customer satisfaction and acts as a medium of non fare revenue to the public transport agencies. The KSRTC Thrissur depot was chosen as the study area of the project and it was found that depot is lacking basic facilities. Methods were developed to increase the non fare revenue. Existing infrastructure details of bus terminal were collected, details of bus stops in a particular route was analysed, parking survey and questionnaire survey were conducted and data obtained from all of these were analysed and suggested a new plan for KSRTC bus terminal which includes facilities that can improve the efficiency followed by the non fare revenue.