Develop CRM Application and Benefits of Tech Stack |
Author(s): |
| Chethan D , RV college of Engineering; Vanishree K, RV college of Engineering |
Keywords: |
| Node module System, Firebase, CRM, API, JavaScript, Nodej |
Abstract |
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Customer Relationship Management (CRM) is employed to develop and maintain relationship between producer and customer. In the business, customer satisfaction should be the focus of the company to increase service. The service agents have visit schedules to their customers and help their customers by giving suggestion on goods type to sell on their shops. The suggestion is an added value for this company to expand their customers. Every company should develop their customer relationship, that is because Customer is a part of the company just as the company needs employee to be growing the company. Customer is not an external element of the interaction. It should be internal and important part of the company. This can be done if the company has unique, strong corporate identity based on corporate culture and companys values. |
Other Details |
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Paper ID: IJSRDV7I20633 Published in: Volume : 7, Issue : 2 Publication Date: 01/05/2019 Page(s): 689-690 |
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