A Comparative Analysis of Corporative Bank and Private Bank (HDFC Bank) Regarding Customer Saticfaction

Now a days Good economy banking sectors has been in front of forceful challenges in regarding both customer base and performance. Giving customer satisfaction is extremely significant function of service industry in todays economical environment. Service value is the outstanding strategy and also have a main role in this sector in general and banking area in specific to satisfy the customer needs. The key objectives of the research is to find the customer satisfaction in a between HDFC and Corporative Bank and also to find the benefits of customer satisfaction for the bank. There are two source of data one is primary data and other is secondary data. The Primary data is collected from questionnaire and secondary data is collected by previous researcher and internet. There is statistical too; which is used in this study is percentage analysis and gap analysis. From this study the conclusion is that the customer satisfaction level of Private bank (HDFC) is high than Cooperative bank. Private bank are more polite and friendly to customer than Cooperative bank and also private bank take more care in collection of personal information than Cooperative bank. Employees are more capable in private bank to solve complaint adequately.