A Study on Service Quality and Students Benefit in Arts and Science Colleges in Erode District

The success of a service organization depends on its ability to consistently meet or exceed customer expectations. This study set out to measure the relationship between overall service quality and student benefit in Arts & Science college in Erode district. This study is based on primary data. For this purpose the modified service quality questionnaire were distributed among the 50 students of arts and Science College in erode district. The questionnaire contain 3 sections, in the 1st section indicates students profile, 2nd section indicates family profile and 3rd section contains service quality dimension. For analysis SPSS package were used. This study concluded that there is no significant relationship between Students benefit and assurance, reliable and responsive service. And there is significant relationship between student’s benefit and tangible and empathy services. So in this case the null hypothesis is accepted.