A Study on Quality of Inpatient Care in Non-Clinical Services at a Tertiary Care Hospital, Kerala |
Author(s): |
| Sugabharathi. S , Dr. N.G.P Arts and Science, Coimbatore; Ms.Arthi S, Dr. N.G.P Arts and Science, Coimbatore |
Keywords: |
| Non-clinical services, Patients satisfaction, Quality |
Abstract |
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Non-clinical services are back bone of quality service providing by Hospital sectors. The IP patients’ feedbacks are used to identify potential areas necessary to be improved which accomplish the quality of the non-clinical service. Patient satisfaction in the non - clinical services are concerned in the areas like front office, MRD, Discharge, Billing/Insurance, Pharmacy, Radiology, security service, Maintenance, Laundry, Housekeeping and Marketing. A questionnaire was prepared and distributed to random IP patients in the hospital. The result shows that the Discharge, Billing/Insurance, Security service and Maintenance are the department which requires improvement in quality of standards. |
Other Details |
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Paper ID: IJSRDV8I20282 Published in: Volume : 8, Issue : 2 Publication Date: 01/05/2020 Page(s): 743-746 |
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